Privacy policy

<p><strong>Last updated: July 16, 2026</strong></p>

<p>This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, use our services, or communicate with us.</p>

<h3>Information We Collect</h3>

<p>Depending on how you interact with our website, we may collect:</p>

<ul>
  <li><strong>Contact information</strong>, including your name, telephone number, email address, billing address, and shipping address.</li>
  <li><strong>Order information</strong>, including the products ordered, order value, transaction history, shipping details, and order status.</li>
  <li><strong>Payment information</strong>, including payment status, billing information, transaction identifiers, and limited payment details provided by payment processors.</li>
  <li><strong>Customer support information</strong>, including messages, photos, documents, and other information you provide when requesting assistance.</li>
  <li><strong>Device and technical information</strong>, including your IP address, browser type, device type, operating system, and website activity.</li>
  <li><strong>Usage information</strong>, including pages visited, products viewed, shopping-cart activity, and interactions with our website.</li>
</ul>

<h3>How We Collect Information</h3>

<p>We may collect personal information:</p>

<ul>
  <li>Directly from you when you place an order, complete a form, use website chat support, or otherwise provide information to us.</li>
  <li>Automatically when you browse or interact with our website.</li>
  <li>From payment processors, shipping carriers, website providers, analytics providers, and other service providers that help us operate our store.</li>
</ul>

<h3>How We Use Your Information</h3>

<p>We may use personal information to:</p>

<ul>
  <li>Process, confirm, fulfill, and deliver orders.</li>
  <li>Process payments and maintain transaction records.</li>
  <li>Send order confirmations, shipping updates, and service messages.</li>
  <li>Provide customer support and respond to questions.</li>
  <li>Review replacement requests and resolve order issues.</li>
  <li>Operate, maintain, troubleshoot, and improve our website.</li>
  <li>Detect and prevent fraud, misuse, unauthorized transactions, and security threats.</li>
  <li>Maintain business records and meet legal, tax, accounting, and regulatory requirements.</li>
  <li>Send promotional communications where permitted.</li>
</ul>

<h3>Cookies and Similar Technologies</h3>

<p>Our website and service providers may use cookies and similar technologies to operate the website, maintain shopping-cart functions, remember preferences, understand website activity, improve performance, and prevent fraud.</p>

<p>You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features operate.</p>

<h3>How We Share Information</h3>

<p>We may share personal information with service providers when reasonably necessary to operate our store and provide our services, including:</p>

<ul>
  <li>Website and e-commerce service providers</li>
  <li>Payment processors and fraud-prevention providers</li>
  <li>Shipping carriers and fulfillment providers</li>
  <li>Hosting, analytics, security, and customer-support providers</li>
  <li>Professional advisers, such as legal or accounting advisers</li>
  <li>Government authorities or regulators when required or permitted by law</li>
</ul>

<p>We do not sell or rent personal information.</p>

<h3>Payment Information</h3>

<p>Payments are handled by third-party payment service providers. These providers process payment information according to their own privacy and security practices.</p>

<p>We generally receive only the transaction information needed to confirm payment, process the order, prevent fraud, maintain records, and provide customer support.</p>

<h3>Marketing Communications</h3>

<p>Where permitted, we may send promotional communications relating to our products or services.</p>

<p>You may opt out of promotional messages by using the unsubscribe option included in the communication or by contacting us through the chat support available on our website.</p>

<p>You may still receive non-promotional messages relating to orders, payments, deliveries, or customer-support requests.</p>

<h3>Information Security</h3>

<p>We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.</p>

<p>No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.</p>

<h3>Information Retention</h3>

<p>We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and meet legal, accounting, or regulatory requirements.</p>

<h3>International Processing</h3>

<p>Some service providers may process or store personal information outside your province, territory, or country. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.</p>

<h3>Your Privacy Rights</h3>

<p>Depending on applicable law, you may have the right to:</p>

<ul>
  <li>Request access to personal information we hold about you.</li>
  <li>Request correction of inaccurate or incomplete information.</li>
  <li>Request deletion of certain personal information.</li>
  <li>Withdraw consent for certain uses of your information.</li>
  <li>Ask questions or raise concerns about our privacy practices.</li>
</ul>

<p>We may need to verify your identity before processing a request. Some information may need to be retained where permitted or required by law.</p>

<h3>Children’s Privacy</h3>

<p>Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.</p>

<h3>Changes to This Policy</h3>

<p>We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.</p>

<p>The updated policy will be posted on this page with a revised update date.</p>

<h3>Contact Us</h3>

<p>If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your information is handled, please contact us through the chat support available on our website.</p>